Terms and Conditions

Reservations

All reservations made outside of a recognised booking platform, i.e. direct bookings must be made via the Booking Form which must be authorised by the Party Leader. Reservations made via a recognized booking platform must follow the procedure of those intermediaries.

The Party Leader must be over 18 years of age and is responsible for overseeing payment to us and for notifying us of changes to the booking.

You can make a preliminary reservation at no cost to give you time to confirm details with other members of your party and book your travel arrangements. Your preliminary reservation gives you first option on the chalet for a period of 48 hours. If you do not confirm the booking within this time or fail to come back to us to agree an extension, your preliminary reservation will lapse.

Chalet winter season peak weeks: Christmas, New Year, February half term and Easter are peak weeks. The chalets can only be booked on a full occupancy and fully catered basis where full occupancy is defined as 5 double / 10 single beds during peak weeks.

Chalet winter season non-peak weeks: Unless you are booking exclusive use of a chalet, we reserve the right to have other parties staying in the chalet.

Apartment ACCORD is only available on an exclusive use basis.

Summer season peak weeks:  July and August are considered peak weeks in Chalet ALLURE and Apartment ACCORD.  These properties can only be booked for a minimum of 7 nights unless otherwise agreed. Short stays of a minimum of 4 nights are available outside of these peak weeks.

Payment terms

In order to confirm the reservation we require a non-refundable deposit of 25% of the total holiday price. The balance is payable 10 weeks before the arrival date.

If the booking is within 10 weeks of departure, full payment will be taken at the point of booking. If the balance is not received 10 weeks prior to your departure, we reserve the right to cancel the booking and you will forfeit any deposit made.

Payment can be made by bank transfer in either GBP or Euro.  Details will be provided as part of the booking process and the party leader is responsible for making all payments due to us and guarantees payment of the full cost of the holiday.

Booking confirmation
Direct Bookings: Upon receipt of your signed Booking Form and necessary payments we will issue a confirmation invoice and it is only at this stage that your booking is confirmed. Please check your booking confirmation on receipt and notify us within 10 days if there are any omissions, additions or changes to the booking. We may not be able to facilitate changes at a later date.

Prices include:

Fully Catered: (Assuming a 7-night stay)

    • Seven nights accommodation
    • Breakfast seven days of your stay (no hot option on the chalet day-off)
    • Afternoon tea and three course dinner served six days
    • Afternoon tea and three course dinner served six days
    • Cleaning on six days
    • Carefully selected house wines served with dinner
    • Children’s supper 6 days if required
    • Linen and towels
    • Dressing gowns and slippers
    • Toiletries and hair dryers in each bedroom / ensuite
    • Shuttle service to and from Samoëns ski lifts before 10:00am and between 16:30 and 18.30pm (Chalet APASSION only)
    • Local tourist taxes

Bed & Breakfast:

    • Daily breakfast during your stay
    • Daily room clean
    • Linen and towels
    • Dressing gowns and slippers
    • Toiletries and hair dryers in each bedroom / ensuite
    • Local tourist taxes

Self catered:

    • Linen and towels
    • Dressing gowns and slippers
    • Toiletries and hair dryers in each bedroom / ensuite room
    • Local tourist tax

Prices do not include:

    • Travel to and from resort or travel to other ski resorts
    • Travel Insurance
    • Lift pass / Ski lessons or the rental of ski equipment
    • Evening meal on chalet day off
    • Lunches
    • Damage security deposit

Cancellation

As a matter of course we recommend that all those travelling take out travel insurance with a third party provider to cover them in the instances of cancellation being necessary.

Cancellation by Guests

Should you or any member of your party have to cancel your holiday at any time, the Party Leader must inform us immediately in writing.

On receipt of the written cancellation notice, the following cancellation charges will apply:

    • More than 10 weeks: Loss of deposit
    • Within 10 weeks: 50% of the total price
    • Within 6 weeks: 100% of the total price

Any lessons, rental equipment, lift passes, crèche, or other in-resort services are subject to the cancellation policy of the underlying provider and may not be refunded upon cancellation. In certain circumstances we may be able to negotiate a part refund of some of those items but cannot guarantee any refund.

This clause includes cancellation as a result of events beyond your control such as cancelled flights, significant risks to human health, natural disaster (actual or threatened), acts of war / terrorism any of which make it impossible to travel to your holiday or for you to stay at the destination of your holiday.

We take no responsibility for non-delivery or non-receipt of the notification of cancellation from you.

Bookings for exclusive use

If you have booked a property for ‘exclusive use’ and a member of your party wishes to cancel their holiday, you may find an alternative person to fill the space.
The Party Leader should notify us in writing of the names and details of any new members of the party.

Amendments by us

As our bookings are made many months in advance, we may occasionally have to make changes and reserve the right to do so at any time. If we do alter your booking in any way, we will inform you of the alteration as soon as possible. In the event of a major change we will offer you the choice of agreeing to the changes and accepting their impact, or cancelling your booking and receiving a full refund of monies paid by you to us.
 
Cancellation by us

If through circumstances beyond our control we are forced to cancel your booking all monies, including the deposit, will be returned to you in full.

Circumstances beyond our control include unusual and unforeseen events such as war or threat of war, riot, terrorism, natural or nuclear disasters, fire, flood, industrial disputes, political unrest, closure or congestion of airports or ports, adverse weather conditions or any other circumstance amounting to Force Majeure.

Arrival time and departure time

Due to the cleaning of the properties, your accommodation may not be available until 16.00 on the day of arrival. For those staying in one of the chalets, you must vacate your bedroom by 10.00am on your departure date and may need to vacate the chalet completely by 11.00 to enable the chalet to be prepared for the subsequent guests. Requests for late check-out will be considered on a case by case basis. Guests staying at Apartment ACCORD must vacate the property by 10.00 on the day of departure.

Where we are providing private transfers, we will do everything possible to collect guests at the most convenient time. However, collection cannot be guaranteed prior to 13.00 on the arrival date. The transfer for guests departing from one of the chalets will take place no later than 11.00 and from Apartment ACCORD no later than 10.00 on the day of departure unless otherwise agreed in writing.

Missed Flight/Transfer – If for any reason any member of your party is not at the agreed pick up point at the time when the transfer departs, then you will be fully responsible for any incremental transfer costs to get you to your accommodation. Similarly, if for any reason you need to leave the resort earlier than planned we will assist arranging your transfers but they will be at your own expense.

Children travelling in a vehicle must use the child restraint seats provided at all times. Guests must advise of any children requiring by law, or otherwise, a child restraint seat with your booking. We reserve the right to withhold transport for children in the event of not being notified and a child restraint seat not being available.

Shuttle service (Chalet APASSION only)

During the winter months transport is provided at the start and end of the ski day (excluding the staff day off, where guests may need to make use of the free ski bus which stops within 200 metres of the chalet or make alternative arrangements). Transfers to lifts, crèche, or ski school will be undertaken at agreed times between 08:30 and 10.00 in the morning, and 16:30 and 18:30 in the afternoon. Additional requirements, such as on chalet day off, late evenings or day trips may be provided but potentially at an additional cost and this must be booked in advance.

We reserve the right to refuse to carry any guest, at any time, whose behaviour may be inappropriate, as deemed by us, or anyone deemed to be under the influence of alcohol and could put their transportation, other guests, staff, or our property at risk. Any damage or cleaning that is a result of a guest’s inappropriate behaviour will be charged to the guest.

Guest Behaviour

All members of the party must undertake to behave in such a manner as not to cause, or be likely to cause, danger, upset or distress to us, our staff or any third party including the residents and guests in surrounding properties.

Guests whose behaviour is found, either by us or by a member of our staff, to be inappropriate or unacceptable, will be asked to leave immediately without compensation and the holiday will be terminated. In such a case we will have no further contractual obligation to you and we will not pay compensation or meet any expenses you suffer as a result.

Moreover, you hereby agree to indemnify us against any claim (including legal costs) made against us in relation to the occurrence of such incidents.

To ensure and maintain the enjoyment of all guests during the holiday, we may refuse to serve alcohol to any guests considered to be unfit for further consumption of alcohol, or if such guests cause or have caused concern in respect of their behaviour under the influence.

For your safety and convenience, please adhere to all information notices displayed in and around the chalet, including those pertaining to the use of the sauna (Chalet APASSION only) and hot tub (Chalet ALLURE and Chalet APASSION only).

Please exercise proper care and control of your children whilst in or on the premises.

Please advise (as requested on the booking form) of any known food allergies prior to arrival.

Any food or alcohol kept within the chalet kitchens is strictly for use by the chalet staff and is not for general consumption by guests.  Guests staying on a self-catered may use any food left within the kitchen during their stay.

Damage done to property

Please treat the properties, their contents and the outside areas with respect and care. Any damages or breakages, whether accidental or deliberate, must be notified to us immediately. This will include damage to the infrastructure of the building, external area, beds, wine spillage and damage to any electrical equipment. Guest should take particular care with the use of sun-cream and the detrimental effect sun-cream can have on bed linen. In the event that bed linen is damaged beyond the point of being deemed suitable for guest use a replace cost will be levied. We shall be entitled to recover from you at the time, the cost of repairs or replacements of any damage or loss caused by any member of the party.

Damages not notified to us will be subject to £250 administration fee on top of the replacement and / or repair costs.

The properties should be left in a good condition. Where a property is left in a condition that requires additional cleaning, over and above what would be normally expected, we reserve the right to charge costs, including administration, for any additional service requirement.

Loss of Keys

In the event that a guest is unable to return a key for one of the properties lent to them during their stay then a administration free of €25 will be charged in addition to the replacement cost of €15 per lost key.

Catered and Bed & Breakfast guests

The properties should be left in a good condition. Where a property is left in a condition that requires additional cleaning, over and above what would be normally expected, we reserve the right to charge costs, including administration, for any additional service requirement.

Self-catered guests

The property must be left clean and tidy upon departure. Any damage to the property, whether accidental or deliberate, must be brought to our attention immediately. A refundable security deposit will be taken at the time of booking which will be returned within two weeks of your departure, less any costs incurred to clean, or to replace or repair any damage caused by a member of your party.

Laundry

Guests staying on a catered or bed & breakfast basis can request one load of washing per week on a complementary basis. Any additional washes will be chargeable. No responsibility is taken for any damage caused as a result of the washing and drying process.

Snow Clearing

Guests staying at Apartment ACCORD are responsible for their own snow clearing during their stay and equipment is provided on-site to enable this.

Complaints

Whilst we take all reasonable care to ensure that your holiday with us is an enjoyable one, from time to time complaints may arise. If you have a complaint, please inform us immediately and we will endeavour to resolve the complaint as soon as possible. Failure to raise the issue with us promptly may deprive us of the opportunity to investigate and rectify your complaint before you leave. This may affect your rights under the contract.
 
Smoking (including e-cigarettes)

We operate a very strict no smoking policy that includes the use of e-cigarettes. Smoking is not permitted inside any of the properties or in the vicinity of entrance doors or windows. Guests may smoke in the gardens and terraced areas providing the smoke does not enter the property, and that residue cigarette ends, cigars, or tobacco are removed and disposed of safely.

Pets

Pets are not allowed in or around any of the properties.

Liability

We accept no responsibility for the acts or omissions of our customers, whether negligent or otherwise, and shall not be held liable for any claims made against them.

Website

The information contained on our website is correct to the best of our knowledge, but should not be relied on and may be subject to alteration. We are not responsible for the content, policies and services of any sites linked to or accessible via our website, as per our Website Usage Terms and Conditions on our website.

Law

For those persons that are French residents or are resident in France then these conditions and the contract between us are governed in all respects by French Law and are subject to the jurisdiction of the courts in France.

For those persons resident or residing in any country other than France then these conditions and the contract between us are governed in all respects by English Law and are subject to the jurisdiction of the courts in England.